FAQ

If you’re dealing with an acute injury or experiencing physical pain or discomfort with exercise or when engaging in your daily activities, physiotherapy can help.

Signs that you may need physiotherapy treatment include: lingering pain, recurrent flare-ups from an old injury, mobility issues, pain in areas different from the injury site, decreased balance, and decreased coordination. If you have no urgent medical concerns or other reasonable barriers to treatment, physiotherapy can provide you with a diagnosis and treatment plan to improve function, prevent further injury, and help decrease pain.

A doctor’s referral is NOT required to receive physiotherapy treatment. However, some extended health insurance plans may require a doctor’s referral for reimbursement. It is the patient’s responsibility to check with their provider for all the required paperwork.

Yes. If you have recently been in a motor vehicle accident and are looking for treatment, we can help. We’re able to start the claim and provide the care you need to get back to active living.

Assessments and treatments typically run 45 –  60 minutes. For the assessment, this time includes taking a history and developing a treatment plan, as well as the initiation of manual therapies and/or exercises. Follow-up treatments are a continuation of the assessment.

The number of visits required varies for each individual—it all depends on the diagnosis and severity of your issue. At your initial assessment, your physiotherapist will lay out a treatment plan and discuss how many visits may be required.

A thorough assessment involves examining the affected area and the joints above and below it, as well observing your overall movement patterns. We recommend wearing comfortable clothes that allow you to expose the area and move freely. However, we always have shorts, gowns, and t-shirts on hand should you forget.

It depends on your diagnosis. Your therapist will work with you to develop an individualized treatment plan, which will likely include some form of manual therapy, exercises to address your issue, and potentially some modality (ultrasound, heat treatment, electrical stimulation, etc.) for pain relief. Education is also an important aspect of care and your therapist will provide you with as much information as possible regarding your diagnosis.

Yes. We can provide direct billing to most insurance companies. Please contact us if you have questions regarding direct billing for a specific company.

When you work one-on-one with a Connect strength and conditioning coach, it’s all about you. You will receive personalized attention in every aspect of your sessions and program. Athletes in our group coaching will follow their customized programs while sharing coaching instruction with other athletes.

If you’re an athlete or sports team or a highly motivated individual with specific performance goals looking for structure and motivation to meet those goals, our performance training services are for you or your team.

Our strength and conditioning coaches hold university degrees in sport science, have gold standard certifications, and have extensive experience working with high level athletes. They work closely with our physiotherapists and as a team to deliver the highest quality strength and conditioning services to clients and teams. You’ll receive comprehensive coaching and programming to optimize your performance and reduce the risk of injury in your given sport or event.